24/7 Service Contractor of Choice
Plumbing Service Coordinator

Plumbing Service Coordinator (Gaithersburg)

  • Hourly pay based on experience: $14.00 - $18.00 per hour
  • Full-time position: Monday through Friday 7:30am to 4:30pm
  • Drug Test is Required

Position Summary:

To work as a team member to implement industry standards that will provide the highest quality plumbing services at the best value for our customers. As the service coordinator, you hold the power of the first impression of our company by providing excellent customer service in order to convert each inquiry into a scheduled service call.

Candidates must be:

  • Performance Driven
  • Proactive
  • Cooperative
  • A Solution Provider
  • Customer Service Focused
  • Reliable

Primary responsibilities will include, but are not limited to, the following:

  • Demonstrate great phone etiquette and articulate speech
  • Answering multi-line phones
  • Scheduling daily service calls and monthly maintenance appointments
  • Dispatching service calls to a team of technicians
  • Communicating with the customer and technician for scheduling confirmation
  • Obtaining accurate customer information including name, address, phone numbers, email addresses, etc.
  • Assisting with day to day operations of the service department
  • Monitoring that all service tickets are turned in promptly and accurately
  • Taking initiative to learn and understand the service department to ensure that all calls are handled efficiently, for both the customers and the technicians
  • Follow company training to assure prompt and accurate dispatch of incoming orders
  • Maintain a professional, business casual appearance

Core Competencies

The ideal candidate must have a desire to grow and learn new skills, be goal oriented, have a positive attitude, take responsibility, possess self-confidence and self-accountability, empathetic qualities, be open minded as well as give their absolute best. Always display a courteous and professional attitude, while being honest and trustworthy. Has the ability to deliver clear, concise and respectful communication with department managers, employees and the company’s customers. Possess strong organizational skills in order to maintain a smooth-running office in addition to the service schedule. Above all else, provides each customer with excellence.

Experience in the following areas is a plus. We are willing to train an entry level candidate.

  • Dispatch experience
  • Knowledge of the plumbing industry
  • Knowledge of Sage MasterBuilder Software
  • Proficiency in Microsoft Word and Excel
Mallick Plumbing & Heating 
Job Application
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Customer Feedback

We are committed to providing quality service 
& our reviews speak to that!
  • Exceeded my Expectations

    “They saved my life! If you need a plumber this is the company to call. Everyone was wonderful - Dale, Adam, Conner, Troy and Jasmine - were so helpful and professional. I had a problem over the 4th of ...”

    - Wendy B
  • Price was fair and work was excellent!

    “Chad was the technician that came to my home. He diagnosed the toilet problem within seconds and fixed a few other things for us too. Also gave plumbing tips to help us avoid problems in the future. ...”

    - Davina C.
  • Knowledgeable and Fair

    “He is very knowledgeable and helped us understand what was going on with our hot water.”

    - Frank R.
  • Happy Customer!

    “Mallick has been the best by far.”

    - Mike C.
  • Explained things in layman terms so it was easy to understand

    “I had an emergency after Washington Gas said that there was a gas leak from the meter from the regulator and they said that it needed to be replaced immediately. They were able to send someone over in ...”

    - Alice W.
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The Mallick Plumbing & Heating Difference

What sets us apart from the competition? 
  • Financing & Special Offers

    Payment plans and seasonal specials make it easier for our customer to get what they need when they need it!

  • Professional & Well Trained Technicians

    Our team of technicians is licensed and fully trained. We participate in ongoing training to stay up to date with industry and safety standards.

  • Emergency Service Available

    We offer our customers 24/7 emergency service for all plumbing issues. Providing solutions and peace of mind.

  • Warranties & Guarantees

    We offer a 1-year warranty on new installations. Plus, 30-days on repairs!

  • Customers First

    We're always looking for ways to provide our customers with a great experience. We are happy to offer an online payment option for our customer's convenience.

  • Award Winning Service

    We've won dozens of awards from countless organizations. Our service, professionalism, and quality of work are unmatched.